The Warranties

Assembly:

Your Zinn, Clydesdale, or Tui bike has been assembled with care by one of our seasoned professional bike mechanics and checked off by our team. If you chose to have your KHS bike assembled by our team, it is also covered by this warranty. We ensure all components are installed properly, shifting is tuned, brakes are bedded in, and brake calipers are centered and adjusted. We warranty the assembly of your bike for 3 months from the date of delivery. If you find any issues with the assembly of the bike, please submit a service request form here and we will determine if the issue is due to a mistake in assembly or due to normal riding. If you live on the Colorado Front Range or are in the area, you can bring your bike to our shop for service at any time. Be aware that bikes endure a great deal of vibration during shipping which can cause cables, bolts, and threaded components to loosen. It’s important to check the tightness of everything on the bike before the first ride, and it’s normal for shifting to need minor adjustments when the bike arrives. Bikes require regular maintenance, and failure to follow the maintenance guidelines outlined here will result in voiding the warranty on assembly and related components.

Carbon Fiber:

All Zinn carbon fiber frames have a lifetime warranty against manufacturer’s defects and defects in materials. This does not cover normal wear and tear on the frame, crash damage, rock strikes, dings, theft, loss, rider negligence, improper frame care, and any other situation that is deemed “not a manufacturer’s defect”. This warranty is transferable to a second owner with a $650 transfer fee. Please contact us when selling the frame to arrange the warranty transfer. Failure to follow the care guidelines detailed below voids the warranty. Submit your warranty request and we will determine if a warranty applies. Warranties covered will be repaired or replaced at our discretion.

Clydesdale and Tui Bikes:

Clydesdale and Tui Titanium frames have a 25 year warranty against manufacturer’s defects and defects in materials. This does not cover normal wear and tear on the frame, crash damage, theft, loss, rider negligence, improper frame care, and any other situation that is deemed “not a manufacturer’s defect”. This warranty is transferable to a second owner with a $650 transfer fee. Please contact us when selling the frame to arrange the warranty transfer. Failure to follow the care guidelines detailed below voids the warranty. Submit your warranty request and we will determine if a warranty applies. Warranties covered will be repaired or replaced at our discretion. Components on bikes are covered by the individual manufacturers warranties. Contact us with warranty issues on parts and we will help facilitate the warranty process with the manufacturer.

Magnesium:

We no longer make Magnesium frames, but if you own one, this information is for you. All magnesium Zinn frames are warranted to the original owner against manufacturers defects for 3 years from the purchase date. This does not cover normal wear and tear on the frame, rust, crash damage, theft, loss, rider negligence, improper frame care, improper component installation, and any other situation that is deemed “not a manufacturer’s defect”. Failure to follow the care guidelines detailed below voids the warranty. Corrosion damage is not covered by warranty. Corrosion is caused by improper care, and is not a manufacturer’s defect. See our simple care guidelines below.

Used bikes:

Used bikes are not covered under any warranty unless otherwise specified in writing at the time of purchase.